We appreciate this section isn’t quite as exciting as browsing through our enticing destinations and plentiful product however here you will find our booking terms and conditions.
The information presented in the 2017 India Tours and Travel Specialists (IT &TS), African Travel Specialists (ATS), Croatia Travel Specialists (CTS), Antarctic Travel Specialists (ANTS) and South American Travel Specialists (SATS) brochures was correct to the best of our knowledge at the time of printing but is subject to change without notice. Changes may occur after publication, including prices, itineraries, duration of holidays, service standards, tour content, vaccination needs, health or safety issues at relevant destinations, airline fares and schedules. Please confirm details of your requirements at the time of booking to ascertain if there have been alterations to the tour you select before you book.
Bookings can be made directly with ITTS, ATS, CTS, ANTS and SATS or through recognized providers of agency/consultancy services (referred to as ‘Travel Agents’).
We require the correct names and initials of all people travelling in order to make bookings. The names and initials must match exactly to each traveller’s passport so as to avoid any problems with bookings. Should the wrong information be given, ITTS, ATS, CTS, ANTS or SATS reserve the right to charge additional fees to cover additional administrative costs to re- book or re-ticket the bookings under the correct name.
A non-refundable security deposit of 10% of the tour price, with a minimum of $330.00 per person plus a signed booking form is payable at the time of booking. Payment of deposit represents acceptance of ITTS, ATS, CTS, ANTS or SATS Terms & Conditions by the purchaser and/or passenger/s. As a general rule the balance is payable 60 days prior to departure, or immediately if travelling within 60 days of booking, however certain hotels, lodges, suppliers of transport and/or accommodation require balances to be paid up to 120 days prior departure. You will be generally advised of this at time of booking or when the supplier advises us. Any monies you pay to your Travel Agent shall not be taken to have been paid to us unless and until we actually receive them.
Some of the tours and ground arrangements, group tour arrangements and specially designed arrangements may require higher deposits to meet hotel or tour operator’s booking conditions. These are usually between 20% to 50% of tour cost. Please contact relevant division of The Travel Specialists (TTS) for further details.
A late booking fee of $100.00 per file will be charged for bookings made within 14 days of departure. Should you wish to amend your arrangements or transfer to another trip, due to the extra administrative and communications costs incurred, there will be an automatic fee charged of $50.00 per amendment or transfer. Additionally, there may be cancellation fees levied by the tour operator or fees may be applicable where arrangements have been pre-purchased. A land only fee of $55.00 will be charged on land only bookings under 3 nights accommodation.
All prices are quoted in Australian Dollars and are current at the time of printing. They are generally valid from 01 October 2016 to 30 September 2017, although some expeditions have different periods of validity so prices will vary accordingly. Most prices are based on low season unless stated otherwise. All prices are indicative only and are subject to change at any time up to and including the day of your departure. As our costings are based on conversions from foreign currencies, should the cost of any component of your package increase due to foreign currency fluctuations, the relevant division of TTS may charge that cost to you at any time prior to ITTS, ATS, CTS, ANTS or SATS receiving the full balance of monies due and the final documentation having been issued to you. Should additional taxes or Government charges or unforeseen new costs be payable or incurred, the relevant division of TTS may charge these costs to you at any time, even after your departure.
From 01 July 2000, the Australian government has introduced a 10% GST and even though at present overseas travel is exempt from GST, any service fees, courier, cancellation and amendment fees are subject to GST. We, therefore, reserve the right to vary the costing to incorporate the GST where applicable.
Specific trip and accommodation inclusions are generally listed. Meals are not included unless specified in the itinerary:
B = Breakfast, L = Lunch, D = Dinner.
TTS tours, packages, stopovers, car hire, train trips, fly in safaris etc are based on confidential and specially negotiated rates, we reserve the right and will not give out nor supply a breakdown of costings at any time.
Ticket taxes, airport taxes etc are subject to change without notice. Some airport taxes are not included on your air ticket are payable on departure from some international airports located in TTS destinations. These are usually payable in US Dollars in cash; exact amounts are required as no change is given.
Any cancellations must be received in writing and will take effect from the date it is received by the relevant TTS division. The following cancellation fees will apply for tour costs:
More than 60 days before departure: Deposit
59 – 41 days before departure: 40%
40 – 31 days before departure: 60%
Under 30 days or less: No refund
The exceptions are those amounts that can be refunded, such as airfares (less those amounts forfeited under airline regulations and loss of profit incurred by the relevant TTS division). Should payment be received in advance of 60 days, for example in the case when payment is made to avoid increases due to currency fluctuations, ITTS reserves the right to charge cancellation fees of up to 100%, especially where full payment has been made to our ground handlers, hoteliers, and airlines etc. Whilst insurance premiums are not refundable, should the reason for cancellation fall within the terms of the insurance cover, cancellation fees will normally be refunded by the insurance company. The non- issuance of an invoice or non-payment of deposit will not exempt passengers from these cancellation and administrative fees. We regret that we can make no exception to the charges and strongly recommend that insurance is taken out to cover cancellation fees (see Insurance below). There will be no refunds on unused tours, accommodation or other services.
It is a condition of booking that you are adequately insured for the full duration of your trip. We recommend a comprehensive travel insurance to cover cancellation, health requirements, luggage and additional expenses, in particular to cover emergency evacuation. We recommend a separate insurance cover for expensive camera and video and other equipment. Further we advise that insurance policies rarely cover for loss of cash. We strongly recommend that insurance be purchased at the time of booking. Should you not take out insurance, we cannot be held responsible for costs incurred (including cancellation fees) arising from circumstances outside our control.
You should be in possession of a passport valid for at least 6 months beyond your stay, with at least 2 spare (blank) visa pages. Speak to your travel agent or your travel specialist at the time of booking with regard to Visa regulations and charges.
For most trips to India and Africa, the following vaccinations may be recommended: Hepatitis, Tetanus, Typhoid, Cholera and Malaria prophylaxis. Whilst these vary depending on the length of stay away and the type of travel transportation and accommodation used, we do recommend that these and your other health needs be discussed with your doctor or specialist travel medical centre. It is your responsibility to ensure that you have the appropriate vaccinations and documentation for the appropriate destination.
Not possible after a holiday has commenced.
Whilst every effort is taken to ensure the accuracy of hotel and tour information, we rely on the information supplied to us. As all hotels and tour operators are constantly changing services and facilities, we cannot be liable for any errors or omissions caused by the hotels and operators concerned.
As we are only an agent for airlines, hotels, tour operators and other Service Providers (see below under “Responsibility and Liability”) your booking may be required to be changed or cancelled due to circumstances outside our control; for example, if a hotel is overbooked or an airline changes its timetable or reschedules its flights or if a tour is cancelled. Further, at certain times of the year, due to heavy bookings, we may not be able to obtain the accommodation advertised. In this case, we will use alternative accommodation of a similar standard, or the next best available. Accordingly we reserve the right to vary your itinerary or cancel your booking at any time.
Costs of passports or visas, meals (other than those specified), all items of a personal nature such as excess baggage, telephone calls, laundry, room service, airport taxes and government taxes (other than accommodation taxes) any costs in Australia, Australian PassengerMovement Charge, Sydney Noise Levy Tax and any international taxes. Travel Insurance.
You must notify us or your Travel Agent of any changes of address or telephone numbers to ensure any variations to the arrangements can be notified within 24 hours.
ITTS, ATS, CTS, ANTS or SATS (all divisions of Four Corners Travel Group Pty Ltd ACN 004 712 734), does not itself provide carriage services, accommodation, transport or tours. ITTS, ATS, CTS, ANTS and SATS acts as an agent for accommodation providers, air, coach, shipping, rail, and other carriage or transport providers, tour operators and other service and product providers (referred to as ‘Service Providers’). All products and services provided by Service Providers are provided on those Service Providers’ own terms and conditions, which may include limitations and exclusions of liability. All bookings with TTS divisions and all tickets, vouchers, receipts, coupons, exchange orders and other like documents issued to the client, are subject to each Service Provider’s terms and conditions governing the provision of products and services to be provided by that Service Provider. The relevant TTS division shall not be liable for any acts, omissions or defaults whether negligent or otherwise, of any Service Providers. TTS shall also not be liable (whether in contract, tort or otherwise) for any injury, illness, death, loss, damage, expense, delay or inconvenience resulting directly or indirectly from circumstances outside TTS control, including acts of God, war, civil disturbance, strikes, fire, flood, acts of government or other authorities, breakdowns, accidents, disease, quarantine, medical or customs regulations, and alterations, cancellations or delays concerning itineraries, timetables or accommodation. To the fullest extent permitted by law, TTS shall not be liable for loss of revenue, loss of profits, loss of anticipated savings or business, pure economic loss, loss of opportunity or expectation or any other form of consequential, special, indirect, punitive or exemplary loss or damages. Your Travel Agent is not acting as our agent. We will not be responsible for any information, statements or representations (whether orally or in writing) not made by us, or that are inconsistent with this brochure.
The contract between the relevant TTS division and the client shall be governed by the laws of the State of Victoria. By making a booking with TTS the client agrees to be bound by all the terms and conditions referred to within the 2017 brochure and in the relevant TTS divisions booking form.